CLEANING AND LINEN SERVICE POLICY: The Rental Unit is provided with pillows, linens, blankets, towels, kitchen towels, bedspreads, comforters, hand towels, and washcloths. We will provide an essential starter pack to make your stay easier. (Starter packs include: 2 rolls of toilet paper, 2 shampoos and conditioners, 2 bar soaps, 3 dishwasher pods, 2 trash bags per can and 1 sponge.) A cleaning service to clean the Rental Unit and linens upon Renter’s departure are included on Renter’s invoice. Renter is responsible to ensure that (i) all debris, rubbish and discards are transferred to the outside bear proof trash containers at the driveway’s entrance; and (ii) soiled dishes and cooking utensils are placed in the dishwasher and cleaned. It is standard for beds (excluding bunk beds) to be made for Renter’s arrival as part of the linen and cleaning service. All trash should be bagged and placed in the applicable bear proof trash cages at the driveway entrance. RENTAL AGREEMENT: Renter agrees to the following: (1) Payment Due. Renter understands that their payment method will be charged as soon as the reservation is confirmed (excluding security deposits). (2) Cancellation. Please contact us as soon as possible if your plans change and you must cancel or reschedule your stay. We are happy to offer a full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. We offer a 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in. No refunds are permitted due to inclement weather, medical events or other circumstances beyond our control. Please be aware that no refunds are permitted for cancellations on holiday rates, which includes but is not limited to, New Year’s weekend, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. For the possibility of a full refund, we strongly recommend purchasing renters insurance during the booking process. (3) Weather. Renter understands that the Property Manager and Owner have no control over the condition of the weather and cannot be held liable for any changes to weather conditions. Renter will not receive any refunds or modifications for bad weather conditions including, but not limited to, hazardous snow, ice conditions, heavy rain or flash flooding, even if a mandatory evacuation is ordered. Renter assumes the risk of occupying the Rental Unit during inclement weather conditions and how difficult traveling in rural mountainous areas can be during such conditions. Guests are encouraged to contact Property Manager for questions regarding access to the Rental Unit during the winter months. We will try our absolute best to treat areas prior to snow or ice events. We are in a very rural area with roads that can become very dangerous and pre-treatment or plowing may not always be possible given the amount of snow or ice we receive. Please understand that we cannot be held liable for the weather and no refunds or modification will be given if you are not able to make it to your property or feel like you need to leave earlier than your intended stay. (4) Condition of Rental Unit. Property Manager and Owner have, to the best of their ability, given an accurate description of the Rental Unit and its condition. Renter understands that the Rental Unit is considered as reserved “sight unseen.” Cleaning staff will clean the Rental Unit prior to Renter’s occupancy. All electrical, plumbing and other appliances should be in working order. Operation failures of electrical, plumbing, appliances and certain extra amenities, including but not limited to TV’s, cable, games, hot tubs or Internet and Wi-Fi services, are not a basis for any refund. Property Manager or Owner will make every reasonable effort to have these items repaired, but do not guarantee that they will be repaired during Renter’s occupancy. If Renter, upon arrival at the Rental Unit discovers an appliance not working, or that the Rental Unit has not been properly cleaned, Renter should notify Property Manager immediately. Property Manager will use reasonable efforts to correct the issues. Renter understands the possibility of the homeowner completing upgrades/remodeling between the time of booking and check-in. Please see section (10) Furniture for further details. No rent will be refunded or returned to Renter due to the condition of the Rental Unit. Renter agrees to hold Owner and Property Manager harmless from any liability for the condition of the Rental Unit. Due to the nature of mountainous properties, stairs, decks and concrete may present dangers, and Renter assumes the risk of such conditions. No ATV, dirt bikes or 4-wheeling is permitted on the properties. Firearms, fireworks and trailers of any kind are strictly prohibited. (5) Cleaning and Repairs. Cleaning services are included as part of the amounts due for the Rental Unit. Renter agrees to keep the Rental Unit, furniture and furnishings in good order. Removing, adding or changing furniture without Property Manager’s written approval shall be deemed a material breach of this Rental Agreement, and is strictly prohibited. Renter is responsible for the cost of replacement of any damage to furniture or the Rental Unit and replacement of missing items. No furnishings or linens from inside the Rental Unit shall be used outside the Rental Unit. For your safety, please follow the Hot Tub Safety Rules posted at your cabin. Failure to follow these rules can result in an additional cleaning fee of $300 or greater, based on damage. (6) Entry to Rental Unit. Renter agrees that the Owner or Property Manager may enter the Rental Unit for inventory and maintenance purposes during reasonable daylight hours without securing prior permission from Renter, but shall give Renter notice of such entry immediately prior thereto, if possible, as well as immediately afterward. In an emergency, Owner or Property Manager or any other service provider may enter the Rental Unit at any time without permission of Renter for the purposes of making repairs to alleviate such emergency. If Renter abandons or vacates the Rental Unit, Property Manager or Owner may, at their option, terminate this Rental Agreement, re-enter the Rental Unit and remove all Renter’s property. (7) Accidental Damage; Insurance. Renter will be completely responsible for any and all damage to the Rental Unit caused by Renter, whether accidental or due to Renter’s negligence. Renter understands that Renter is responsible for damage beyond the coverage provided by any applicable insurance policies. Renter is also responsible for damage that would have been covered by insurance if Renter fails to advise Property Manager or Owner of the damage and provides the necessary information that would allow Property Manager or Owner to file a claim against such policy. For your protection, no ATVs, dirt bikes, or 4-wheeling is permitted on our properties. Firearms, fireworks and trailers of any kind are strictly prohibited. (8) Assumption of Risk. Renter acknowledges the risks and danger of occupying a mountaintop cabin and Renter and other persons using the hot tub do so at their own risk. Renter specifically acknowledges that the areas of Gatlinburg, TN and the areas contiguous to and surrounding Great Smoky Mountains National Park, are natural areas with an abundance of high cliffs, difficult terrain and wildlife. Owner and Property Manager assume no responsibility for accidents or injuries. Renter agrees to accept full responsibility, assume all risks and has a duty to ensure their own safety and the safety of Renter’s guests and invitees when in and about those outdoor areas. Renter will indemnify and hold both Owner and Property Manager harmless from any and all bodily injury, death, and/or property damage incurred on or around the Rental Unit and any surrounding outdoor areas. Renter also indemnifies and holds both Ow...

You’ll receive an electronic door code prior to your arrival for convenient self check-in. We cannot offer refunds for weather, natural disasters, or other uncontrollable events. For your peace of mind, we **HIGHLY** encourage purchasing travel insurance.